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General Terms of service

OVERVIEW
This website is operated by WEEBAZ, a portuguese brand owned by YOURTEAM LDA. Throughout the site, the terms “we”, “us” and “our” refer to WEEBAZ. WEEBAZ offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

User Account
For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.

 

COPYRIGHTS
Copyright All rights, including copyright and database rights, in WEEBAZ.com and its contents, are owned by or licensed to YOURTEAM LDA, or otherwise used by YOURTEAM LDA as permitted by applicable law. In accessing WEEBAZ.com, you agree that you will access the contents solely for your own private use but not for any commercial or public use. You can download and use the service on a single CPU at a time and you can print out a single hard copy of any part of the content on WEEBAZ.com for your personal use. Except as permitted above, you undertake not to copy, store in any medium (including in any other website), distribute, transmit, re-transmit, broadcast, modify, or show in public any part of WEEBAZ.com without the prior written permission of YOURTEAM LDA .

 

TERMS OF USE
Access to and use of this site (WEEBAZ.com) is provided by YOURTEAM LDA subject to the following terms:

By using WEEBAZ.com you agree to be legally bound by these terms, which shall take effect immediately on your first use of WEEBAZ.com. If you do not agree to be legally bound by all the following terms please do not access and/or use WEEBAZ.com.

YOURTEAM LDA may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by YOURTEAM LDA. Your continued use of WEEBAZ.com after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

 

PRODUCT INFORMATION
Every care has been taken to ensure that the product descriptions and specifications on our website are correct. Whilst the colour replication and images are a good representation, slight variations from actual product may occur.

 

INTELLECTUAL PROPERTY
The names, image and logos identifying WEEBAZ or third parties and their products and services are subject to copyright, design rights and trade marks of YOURTEAM LDA and/or third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright of YOURTEAM LDA or any other third party.

ORDERING
Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Given the popularity and/or supply constraints of some of our products, WEEBAZ may have to limit the number of products available for purchase. WEEBAZ reserves the right to change quantities available for purchase at any time, even after you place an order.

Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

 

ORDER CANCELATION
Customers can cancel their order at anytime prior to shipping; please contact our Support Center at sales@weebaz.com. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Returns policy comes into effect.

 

SHIPPING AND DELIVERY
Shipping times displayed on WEEBAZ.com refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond WEEBAZ's control once it leaves our facilities, we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. WEEBAZ cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience. WEEBAZ provides information via banners on our site and through newsletters to customers, that provide details of shipping delays due to the Christmas peak season, and encourages customers to order in advance. We can therefore not be held responsible if a customer does not receive their order in time for Christmas.

There may be occasions when WEEBAZ confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, WEEBAZ will contact customers and offer to cancel the order and refund the purchase cost in full.

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.

Customers are responsible for providing complete and accurate shipping addresses. WEEBAZ cannot make changes to your shipping address once a package has been shipped, and WEEBAZ is not liable for packages lost due to incomplete or inaccurate addresses.

WEEBAZ cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. We can also not be held responsible for any import tax that may occur and it is the customers sole responsibility to pay this fee, if any.

Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.

All orders reported as "delivered" by shipping companies are considered delivered. WEEBAZ cannot be made liable of non-delivery in this case.

If a delivery fails for any reason and the address sent to was the correct address as provided by the customer, WEEBAZ cannot be held liable if a package is returned to us.

Whatever the customer orders is what we ship. We can not be held liable for the customer receiving the wrong item if they placed the wrong order.

 

INCORRECT / DAMAGED GOODS
We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.

Product Descriptions

While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on WEEBAZ that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

PRICES
Prices and availability of items are subject to change without notice. The prices do not include import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.

PRIVACY NOTE
Note: Newsletter subscription on the registration page is checked by default. WEEBAZ respects customer privacy.

CUSTOMER CONDUCT
Although WEEBAZ will always strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly fashion, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.

Unacceptable behavior directed towards Customer Service staff or WEEBAZ may, for example, include any of the following:

Aggressive, abusive and threatening behavior. Examples include: any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.

Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.

Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, time lines, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures.

Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.

Excessive number of complaints compared to the total purchase value history.

For such behavior, complainants may be advised and formally notified of the following:

Their language is considered offensive, abusive, threatening, and wholly unacceptable.

They must refrain from using such language, intimidation, and threats.

There will be no further exchange of correspondence on the matter if they persist with this behavior.

WEEBAZ reserves the right to no longer accept orders from the customer in the future without further notice.